ANALISIS AKTIVITAS PEMBANGUNAN TERMINAL KARGO (INTERNATIONAL) BARU TERHADAP KUALITAS KINERJA PETUGAS TERMINAL KARGO DOMESTIK diBANDAR UDARA INTERNATIONAL ADISUTJIPTO YOGYAKARTA (Studi pada PT. Angkasa Pura Logistik Bandara Adisutjipto)

Relianto, Ignasius Rendi (2018) ANALISIS AKTIVITAS PEMBANGUNAN TERMINAL KARGO (INTERNATIONAL) BARU TERHADAP KUALITAS KINERJA PETUGAS TERMINAL KARGO DOMESTIK diBANDAR UDARA INTERNATIONAL ADISUTJIPTO YOGYAKARTA (Studi pada PT. Angkasa Pura Logistik Bandara Adisutjipto). Skripsi thesis, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta.

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Official URL: http://digilib.sttkd.ac.id/

Abstract | Intisari

ABSTRACT Ignasius Rendi Relianto and Nur Makkie Perdana K, S.Kom The assessment given by passengers to a service by the airport management is not only focused on the air side operations. The existence of supporting facilities for the comfort and security of the land side also plays an important role for mutual comfort and security. One example of convenience on the land side is the domestic cargo terminal for the construction of an international cargo terminal. The purpose of the study was to determine the effect and how much influence the influence of the domestic cargo terminal on the quality of the performance of international cargo officers used. This study uses primary data, primary data in the form of observations, questionnaires and S.O.P documents in the domestic waiting room. This study analyzes activities and identifies factors that can be considered in assessing a service provided by the airport manager, especially for all domestic cargo facilities and other supporting facilities. The results of show that there is a positive and significant influence between the variable on quality officers (X) cargo terminal (Y) with an average satisfaction score of 58.55% (satisfactory) which is calculated by the excel function formula based on the results of questionnaire research with as many 150 respondents. Keywords: Service, Analysis, Quality Satisfaction of Domestic Cargo Terminal Officers. 1. Midshipmen in Yogyakarta STTKD Air Transportation Management Study Program. 2. Lecturer at STTKD Yogyakarta.

Tipe Koleksi:

Thesis (Skripsi)

Subjek:

Airport Service > Cargo

Contributors: