Maydasari, Elinda (2018) PENGARUH KUALITAS JASA LAYANAN JOUMPA AIRPORT ASSISTANCE YANG DILAKSANAKAN OLEH PT GAPURA ANGKASA II TERHADAP KEPUASAN KONSUMEN DI BANDAR UDARA SULTAN THAHA JAMBI. Tugas Akhir thesis, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta.
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Abstract | Intisari
Quality of service is one of the company's assets in order fulfillment needs and wants and eventually create customer satisfaction. The purpose of the study on the quality of service JOUMPA towards consumer satisfaction in PT Gapura Angkasa is to the extent of the relationship or the influence of the quality of service given to customers with repair-performance companies with how to set quality of service is good in PT Gapura Angkasa Sultan Thaha Airport in Jambi. The method used is the method of the analysis of the correlation of pearson, a classic assumption test, t-test and aiming to find out the extent of the relationship or the influence of the quality of service of consumer satisfaction in PT Gapura Angkasa Jambi. Based on the results of the regression equation obtained research of simple linear geochemical analysis shows is that Y = 19.911+ 0.445X. Based on the analysis of statistical data, indicators on research is valid and reliability are from. On testing the assumptions the regression model is a classic, non multikolonieritas, heteroskedastisitas does not occur, and Gaussian. JOUMPA services Airport Assistance need to retain the elements – elements that had already been judged good by the customer as well as mend the things that are still lacking
| Tipe Koleksi: | Thesis (Tugas Akhir) | ||||||||
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| Subjek: | Airport Service > Your Journey Companion (JOUMPA) | ||||||||
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| Program Studi: | D3 Manajemen Transportasi | ||||||||
| Diposting Oleh: | Admin Perpustakaan | ||||||||
| Tanggal Diposting: | 04 Aug 2020 06:31 | ||||||||
| Terakhir diubah: | 02 Jan 2024 03:39 | ||||||||
| URI: | https://digilib.sttkd.ac.id/id/eprint/723 |
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